Billing and Payment Guide


This page is designed to help you to gain a better understanding on your UniFi bill.

 TM UniFi Online Billing and Payment Guide
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  1. How to Make Payments?

     

    PAYMENT CHANNELS PAYMENT METHODS
    myUniFi
    Online Customer Centre

        

         1. All locally issued credit cards (VISA / MasterCard)

         2. Autopay - All locally issued credit cards (VISA / MasterCard)

    TMpoint 

     

         1. Payment KIOSK

             - Cash
             - All locally issued credit cards (VISA / MasterCard)

     

         2. Over the counter

             - Cash
             - All locally issued credit cards (VISA / MasterCard)
             - Debit Card
             - Cheque
             - Bank Draft
             - Money Order (payable to Telekom Malaysia Berhad)

        

     

          3. Autopay - All locally issued credit cards (VISA / MasterCard)

    Telekom Authorised Dealer (TAD)      

          1. Over the counter
              - Cash
              - All locally issued credit cards (VISA / MasterCard)

    Telekom Malaysia Berhad      

          1. Pay via Mail Cheque

    Mail a crossed cheque made payable to “Telekom Malaysia Berhad” enclosed with payment slip.Customers are not advised to mail cash payment. Please note that proof of postage is not proof of receipt. Payment should be addressed to:

           For PENINSULAR MALAYSIA:
           TELEKOM MALAYSIA BERHAD
           Peti Surat 13232
           50804 Kuala Lumpur

           For SABAH (includes Wilayah Persekutuan Labuan):
           TMpoint Sadong Jaya
           Telekom Sales & Services Sdn Bhd
           88672 Kota Kinabalu
           Sabah

           For SARAWAK:
           TMpoint Batu Lintang
           Telekom Sales & Services Sdn Bhd
           Jalan Batu Lintang
           93200 Kuching, Sarawak

    POS Malaysia
    Only at main outlets. Payment at POS Mini outlets are not available
       

         1. Over the counter
             - Cash
             - All local banks' cheque
        

     

         2. Online payment through POS Online (www.posonline.com.my)
             - All locally issued credit cards (VISA / MasterCard)
             - Current Account / Saving Account from the following banks:

              CIMB Bank, Public Bank Hong Leong Bank, EON Bank,
              Alliance Bank, Bank Islam, RHB Bank, Affin Bank, Al-Rajhi

    Maybank Malaysia Berhad 
        

         1. Online payment through Maybank2u  (www.maybank2u.com.my)
             - Credit Card issued locally by Maybank
             - Maybank Current Account / Saving Account

     

         2. Automatic Teller Machine (ATM)

            - Maybank Current Account / Saving Account

     

         3. Phone Banking

            - Credit Card issued locally by Maybank
            - Maybank Current Account / Saving Account

    Bank Rakyat     

         1. Online payment through www.irakyat.com.my

            - Credit Card issued locally by Bank Rakyat
            - Bank Rakyat Current Account / Saving Account

         2. Over the counter
            - Cash
            - Credit Card issued locally by Bank Rakyat
            - Bank Rakyat Debit Card

            Debit Card - debited from Bank Rakyat saving account

         3. Automatic Teller Machine (ATM)
            - Bank Rakyat Current Account / Saving Account

    MBF Cards (Malaysia)     

         1. Online payment through www.mbfcards.com

    - Credit Card issued locally by MBF Bank

     

         2. Phone banking

    - Credit Card issued locally by MBF Bank

    Bank Simpanan Nasional (BSN)    

         1. Over the counter

    - Cash

    - Credit Card issued locally by BSN

    - BSN Debit Card

      BSN Card - debited from BSN saving account

     

          2. Automatic Teller Machine (ATM)

    - BSN Current Account / Saving Account

    United Overseas Bank Malaysia (UOB)


          1. Online payment through payonline.uob.com.my

    - Credit Card issued locally by UOB

    RHB     

          1. Online payment through www.rhb.com.my

    - Credit Card issued locally by RHB

    - RHB Current Account / Saving Account


          2. Automatic Teller Machine (ATM)

    - RHB Current Account / Saving Account

    Ambank   

          1. Online payment through www.ambank.amonline.com.my

    - Credit Card issued locally by Ambank


          2. Automatic Teller Machine (ATM)

    - RHB Current Account / Saving Account

    Hong Leong Bank     

          1. Online payment through www.hlb.com.my

    - Credit Card issued locally by Hong Leong Bank

    - Hong Leong Bank Current Account / Saving Account

    Public Bank   

          1. Online payment through www.PBebank.com.my

    - Credit Card issued locally by Public Bank

    - Public Bank Current Account / Saving Account


          2. Automatic Teller Machine (ATM)

    - Public Bank Current Account / Saving Account


          3. Phone Banking

    - Credit Card issued locally by Public Bank

    - Public Bank Current Account / Saving Account


          4. Cash / Cheque Deposit Machine

    - Cash

    -Public Bank Cheque

    Bank Muamalat


          1. Online payment through www.muamalat.com.my

    - Credit Card issued locally by Bank Muamalat

    - Bank Muamalat Current Account / Saving Account



    * Please note that the term locally issued means that the credit card is issued within Malaysia by a local bank.

     

     Glossary
     

    NO TERMS DEFINITIONS
         
    1 Customer Name Subscriber account owner name
    2 Account Name Bill generated date
    3 Bill Date Bill generated date
    4 Payment Due Date Last daye of payment
    5 Bill No Bill reference no
    6 Deposit (RM) Total amount deposited
    7 One Time Charges One-time imposed charges to customer
      Recurring Charge Repeated monthly charges imposed on customer
      Usage Charges Total customer service charge for the month
      Service Tax (5%) Service tax imposed on total amount charged
    8 Total Current Charges Sum of current charges
    9 Rounding Amount Total rounded up to the nearest multiple of 5 sen
    10 Total Amount for Current Month Sum of this month current charges
    11 Total Amount Outstanding Amount carried forward from previous month charges
    12 Total Amount to be Paid Total that customer need to pay
    13 Bill Message Message to customer
    14 Account No Subscriber account reference no
      Bill No Bill reference no
      Bill Date Bill generated date
      Revenue Code For TM internal reference
      Total Amount Due Total that customer needs to pay
      Paid Amount Amount customer paid
      Bank/Cheque No Reference No. if customer pay using Bank/Cheque
    15 Payments List of location & amount of payment made
    16 Credit Adjustment Discount given by TM to customer
    17 Debit Adjustment Added charges to customer
    18 Usage Statement Summary description of usage charges
    19 Service Tax (5%) Service tax imposed on total amount charged
    20 Account The description for the one time and recurring charges associated with the account
    21 Account No Subscriber account reference no
    22 Installation Fee Charge for installation of service at customer home/office
      Paid Amount Amount customer paid
      Activation Fee Charge to start the service
      Paid Amount Amount customer paid
    23 Total Total amount which may include the tax, one time and the recurring charges associated with the account
    24 Service This section is for the service. This section may include the description for the usage, one time, recurring charges and the tax associated with the corresponding service
    25 HSI Short form for ‘High Speed Internet
    26 Service No. The service number for the corresponding service
    27 Subsection HSI This subsection displays the detailed description of the recurring charges for the service
    28 One Time Charges This subsection displays the detailed description of the one time charges for the service
    29 Total The total amount which may include the tax, one time and recurring charges for the service
    30 National This section displays the detailed description of within Malaysia call to fixed lines and mobile lines
    31 To Fixed This subsection includes the detailed description about National call to fixed lines usage
    32 To Mobile This subsection includes the detailed description about National call to mobile lines usage
    33 Special Number/Others This section is for the Special Numbers / Others category. This section includes the usage category instead of the location field
    34 Service Tax (5%) This subsection displays the description of the tax charged on the usage charges of the service
    35 Total The total amount which may include the usage, one time, the recurring charges and the tax for the service
    36 Statement of Account This statement of account segment displays the details of previous Bills that are still outstanding. Among the details shown is, the Bill number, bill date, total paid, total adjustments and lastly total due. Addition to that, the statement of account segment shows the total outstanding amount due (Summary/ listing transactions over a given period)

    37

     

    Announcement

     

    Message to customers

     

    DEFINATION OF TERMS (not label)

    1 Activation Fee Charge to start the service
    2 Adjustment (RM) Add or minus charges
    3 Amount (RM) Charges customer need to pay
    4 Bank/Cheque No Reference No. if customer pay using Bank/Cheque
    5 Credit Adjustment Discount given by TM to customer
    6 Current Charge List of current charge to customer account
    7 Customer Name Owner of TM Service subscriber
    8 Debit Adjustment Added charges to customer
    9 Deposit (RM) Total amount deposited
    10 Deposit 1st Bill Deposit charge imposed to customer only in the 1st bill issued
    11 Description Information on charges imposed
    12 Discount (RM) Reduction in the usual price
    13 Effective Date When the charge will be impose
    14 End Date When the service stop
    15 Gross (RM) Charged amount before any discount
    16 Installation Fee Charge for installation of service at customer home/office
    17 Item List of charges/fees imposed on customer
    18 Late Payment Charge – Month – Bill No. Charge imposed to customer because of late payment for that particular month & bill no.
    19 Old Account No Previous TM Service subscriber account no
    20 One Time Charges Once imposed charges to customer
    21 Outstanding (RM) Amount customer not yet been paid
    22 Paid Amount Amount customer paid
    23 Payment Due Date Last date of payment
    24 Payments List of location & amount of payment made
    25 Reconnection Fee Charge imposed to connect back the service
    25 Recurring Charge Repeated monthly charges imposed on customer
    26 Rounding Amount Total rounded up to the nearest multiple of 5 sen
    27 Stamp Duty Tax that customer pay to the government
    28 Start Date When the start of the service
    29 Statement Date Date statement generated
    30 Statement of Account Summary/ listing transactions over a given period
    31 Total Amount to be Paid Total that customer need to pay
    32 Total Amount Outstanding Amount carry forward from previous month charges
    33 Total Amount for Current Month Sum of this month current charges
    34 Total Taxable (RM) Sum amount of tax being imposed
    35 Usage Charges Total customer service charge for the month
    36 Usage Statement Description of summary of usage charges
         
       

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